Frequently asked questions
Find quick, clear answers to all your lingerie and order-related queries.
EVERYTHING YOU NEED TO KNOW
Frequently Asked Questions
Find answers to your most common questions about our products, orders, and policies. If you need further assistance, feel free to contact our support team.
FAST & RELIABLE DELIVERY
Order & Shipping Information
From processing times to delivery options, here’s everything you need to know to get your order fast and hassle-free.
ORDER & SHIPPING
How long does shipping take?
Your order is processed within 24 hours and shipped with tracked delivery. Expect your package within 3 to 5 working days, depending on your location.
Do you offer express delivery?
Yes! We offer express shipping options at checkout for faster delivery.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs may vary depending on your location.
HASSLE-FREE RETURNS
Our Return & Exchange Policy
We want you to love your purchase! If something isn’t quite right, here’s how to return or exchange your item.
Return & Exchange Policy Questions
What is your return policy?
You can return unworn items in their original packaging within 30 days for a full refund.
Are returns free?
Yes! We offer free returns on all eligible items. Just follow the instructions on our returns page.
How do I initiate a return or exchange?
Simply contact our support team, and they’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 5 to 7 business days after we receive your returned item.
QUALITY & CARE MADE EASY
Product Information & Care
Learn more about our high-quality fabrics and how to keep your knickers looking and feeling their best.
Quality & Care Questions
What materials are used in your knickers?
Our knickers are crafted from soft cotton, reinforced with spandex and nylon, ensuring breathability, durability, and stretch.
Are they suitable for sensitive skin?
Yes! Our antibacterial fabric is hypoallergenic, perfect for sensitive skin.
How should I wash my knickers?
Hand wash or machine wash at 30°C in a laundry bag to maintain fabric quality.
Will the fabric lose elasticity over time?
No! Thanks to reinforced spandex and nylon, our knickers maintain their shape and stretch wear after wear.
SAFE & SECURE SHOPPING
Payment & Security Information
Shop with confidence—our secure payment system ensures your personal details are protected.
Payment & Security questions
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and more for a secure and convenient checkout experience.
Is my payment information safe?
Absolutely! Our website uses SSL encryption to protect all transactions.
Can I pay in installments?
Yes! We offer buy now, pay later options at checkout with select payment providers.
Why was my payment declined?
- This can happen due to insufficient funds, incorrect card details, or security verification issues. Try another payment method or contact your bank.
