Shipping Policy

Venetian Lace — Last Updated: 17 December 2025

At Venetian Lace, we are committed to delivering your orders efficiently, transparently, and with the utmost care. Below you will find all relevant information regarding our shipping process.

1. Order Processing Time

• All orders are processed within 24 to 48 hours, excluding weekends and public holidays.
• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details where available.

Please note that processing times may be extended during peak periods, promotions, or holidays.

2. Delivery Times

We currently ship to the United Kingdom and selected international destinations.

United Kingdom

• Estimated delivery time: 3 to 5 business days

International Orders

• Estimated delivery time: 5 to 10 business days, depending on the destination country

Delivery times are estimates and may vary due to factors beyond our control, including customs processing, carrier delays, or local logistics issues.

3. Shipping Fees

• Shipping fees (if applicable) are clearly displayed at checkout before payment is completed.
• Promotional offers such as free shipping may apply from time to time and will be clearly communicated on the Website.

4. Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Venetian Lace is not responsible for delays caused by customs clearance procedures.

5. Incorrect Address & Failed Deliveries

Please ensure that all shipping information provided at checkout is accurate and complete.

• We are not responsible for delivery delays or losses resulting from incorrect or incomplete addresses.
• If a parcel is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply for re-delivery.

6. Lost or Delayed Packages

If your order appears to be delayed or lost in transit, please contact us at jade@venetianlace.com with your order number.

We will investigate the issue and do our best to assist you promptly.

7. Contact Information

This Website is operated by:

Frederic James Priestley (Sole Proprietorship)
Registered Office & Business Address: 54 Leathermarket Court, London, England, SE1 3HS, United Kingdom
Countries of Operation: United Kingdom, European Union
Contact Email: jade@venetianlace.com

8. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.