Return & Refund Policy

Venetian Lace — Last updated: 17 December 2025

1. Fit Guarantee (Size Exchange)

At Venetian Lace, your comfort is our priority. Every order is covered by our Fit Guarantee.

If the size you ordered does not fit as expected, we will send you one replacement size completely free of charge, with no questions asked.

• No return of the original item is required
• Replacement shipping is fully covered by us
• We encourage you to donate the original item if possible

To request a size exchange, please contact us at jade@venetianlace.com, including:

• Your order number
• The size you would like instead

Our goal is to ensure a risk-free and comfortable experience from day one.

2. Returns & Refunds

If you are not fully satisfied with your purchase and wish to request a refund, you may return your item within 30 days of receiving your order, provided that:

• The item is unused, unworn, and unwashed
• The item is returned in its original packaging
• All hygiene protections remain intact

Due to the intimate nature of our products, items that have been worn or washed are not eligible for refund.

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to the original payment method within 5–10 business days.

3. Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
• We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of returned items

4. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at jade@venetianlace.com, including:

• Your order number
• Clear photos of the issue

We will arrange a replacement or refund at no additional cost.

5. Non-Refundable Items

Refunds will not be issued for:

• Items worn, washed, or damaged after delivery
• Items returned outside the 30-day return window
• Gift cards or promotional items

6. Legal Entity & Contact Information

This website is operated by:

Frederic James Priestley (Sole Proprietorship)
Registered Office & Business Address: 54 Leathermarket Court, London, England, SE1 3HS, United Kingdom
Countries of Operation: United Kingdom, European Union
Contact Email: jade@venetianlace.com

7. Governing Law

These Return & Refund Policies shall be governed and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.